Terms & Conditions
When will I get my order?
Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfilment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
T-Shirts: 2-5 days
Phone cases: 2-5 days
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at firstname.lastname@example.org with your order number.
How are your products made?
We work with a print-on-demand service which manufactures your order when we received your payment. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within 4 weeks time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts. We have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
How many times can I download the digital ebook?
You can download the ebook as often as you'd like here: vintagecarsofeurope.com/ebook
I update the page regularly with the newest version of the ebook. You received a lifetime membership with your order and you are able to login to the member's area on the website.
I have trouble accessing the ebook, what can I do?
If you can't access the ebook on the website please send us an email to firstname.lastname@example.org
We will sort it out for you then.
All materials on this website and all materials contained are the property of European Vintage Cars. The only exceptions are copyrighted images and other materials owned by others, which are so indicated. This agreement gives you no ownership rights to any materials on this site.
This website and all materials on it are protected under copyright laws, which give creators of original works of authorship the exclusive right to use their works for a limited period of time. With certain exceptions, copyrighted materials may not be used or copied without the express written consent of the copyright holder.
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